Experience in value added logistics

As a leading specialist logistics company, Rhenus High Tech Ltd are able to provide a comprehensive list of logistics solutions including final mile white glove delivery and positional services as well as both technical and mechanical installation expertise.

However; our services do not stop there, we recognise that no customer is the same and there is a high demand for bespoke value added services in logistics covering a multitude of industries. Customers from sectors as varied as HealthCare, IT & Data, Fitness, Digital signage & Kiosks, to Robotics, contact Rhenus High Tech requesting for us to deliver bespoke specialist logistics solutions.

Our years of experience supporting our customers and their respective industries have made us knowledgeable and skilled in performing value added services including:

• Pre-stage and configuration of customer product
• Dead on arrival (DOA) testing
• Patient data removal on loan/demo equipment
• Product clean and decontamination
• Equipment maintenance and repair (periodic and urgent break fix)
• Stair climbing of customer product at site
• End-user training
• Removal of customer product for resale
• X-ray testing

Equipment maintenance and repair is at the forefront of services that we support customers with. Using our technician to support them in periodic maintenance and break fix services helps our customers increase the pool of resource available to them. Performing maintenance at periodic intervals helps keep equipment in good working order, whilst again leveraging our resource for break fix services helps provide shorter response times to customers with broken equipment.

Rhenus High Tech recognise that the skills, knowledge and expertise of our personnel are paramount when delivering logistics services of the upmost quality. That is why each member of our staff is put through a rigorous training programme to ensure they deliver the service and expertise that customer’s desire

Our technicians receive training on:

• Project management procedures
• The bespoke characteristics and capabilities of our specialist transportation vehicles (including FORS transport regulations)
• The operation of manual handling techniques using specialist handling equipment floor protection, tilting equipment and stair climbing equipment
• Cleaning and decontaminating medical equipment
• Pre-staging and configuration techniques such as cabling and software updates (these are often exams carried out by our manufacturing customers)

Our warehouse facilities are geographically positioned across the UK, which provide great support to the major conurbations but also to the wider regions. With facilities in Ashford (Surrey), Milton Keynes, Manchester and Glasgow, our facilities are placed along the spine of the UK.

Due to the volume and value of customer product, Rhenus High Tech have invested in high tech and secure warehouse facilities. We recognise the importance of customer product, and our invested ensures that customer product integrity is maintained to the highest possible level.

All members of staff granted to the facilities are CRB cleared, and have to gain access via secure door entry systems requiring key card access. Staff members are only granted access to the areas of the facility relevant to their role, increasing security for our customers.

In addition to this, we have the latest high resolution CCTV cameras installed across our network of facilities. Security is of the upmost importance for Rhenus High Tech UK.

Rhenus High Tech storage facilities include:

• Short & long term storage
• Pre staging / system configuration area
• Pre delivery preparation area
• Equipment repair and test centres
• X-ray room test facilities
• Anti-static facilities